InDefence strives to ensure you are satisfied. We want you to enjoy your InDefence purchase. If something isn’t quite right, let us know.
RETURNS FOR TRAINING EQUIPMENT/CLOTHING
If you have an item that is damaged, faulty or defective in some way, please follow the steps below to ensure that we can resolve the issue swiftly.
- Please complete the InDefence Exchange and Returns Form
- Please ensure that you provide proof of purchase
- You are responsible for the return of the product which includes organising and paying for freight. All returns are at the discretion of InDefence – please do not send products without approval first.
Once the form is complete, please email it to firstname.lastname@example.org along with any other information that you feel would help to process your claim quicker.
Upon receiving your claim someone from InDefence will contact you within 7 days to resolve the issue. If the product is deemed faulty, we will choose to rectify, repair, replace or refund at our discretion and at not time will we refund the freight for any item that is being returned after use.
CHANGE OF MIND
If you decide that you no longer want/need a purchased product you have 14 days from the date of purchase to return it. We will not refund or exchange a product if it is:
- not in its original packaging and/or suitable for resale
- clearance products (unless faulty, wrongly described or not of merchandisable quality).
- books or DVDs
Refunds will only be done using the original method of payment and may take up to 14 working days from the date we receive the unwanted item. Our refunds are handled in accordance with the Australian Consumer Protection legislation. We do not refund any items for change of mind without a proof of purchase and a restocking fee of up to $50 may incur (depending on the complexity of the return).
Refunds are offered on full price items from orders within 14 days of payment, given the tax invoice can be produced, original tags are attached and items are in unworn condition.
InDefence reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by an InDefence Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued.
a) InDefence will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) You need to send the original or a copy of the receipt with your order.
d) In the event that your product is lost in transit, InDefence will not be held liable and therefore recommends that you send all returns via Registered Post.
e) We ask that you allow 7 business days from the day you return your package for your account to be credited.