SHIPPING RATES 

InDefence will publish or display the current shipping rates on the websites as applicable.

Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of InDefence.

InDefence reserves the right to change any or all of the following, at any time:

-Shipping rates charged to any destination;

-Delivery method;

-Carrier or shipping provider.

SHIPPING WITHIN AUSTRALIA

Online orders for delivery within Australia are normally dispatched via  Australia Post E-Parcel Express and usually arrive within 1- 3 business days from dispatch.

Standard Shipping rates for deliveries within Australia are:

A flat Shipping Rate of AUD$15 applies to all Australian deliveries of purchased goods of AUD$150 and under.

Standard Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within Australia.

Gift Cards are financial instruments, which are provided as a free service.  Therefore InDefence does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.

SHIPPING WITHIN NEW ZEALAND

Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Standard Shipping rates for delivery with New Zealand are:

A flat Shipping Rate of AUD$15 applies to all New Zealand deliveries AUD$150 of purchased goods and under.

Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within New Zealand.

Gift Cards are financial instruments, which are provided as a free service.  Therefore InDefence does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping to New Zealand.

InDefence does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into New Zealand. InDefence wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government.

InDefence does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order. Under no circumstance will InDefence accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.

INTERNATIONAL SHIPPING

InDefence ships to most* destinations around the world via DHL and should usually arrive within 3-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Orders should normally arrive within 7-10 business days from dispatch.

InDefence does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.

The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order.  Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into your destination country. InDefence wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.

InDefence does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order.  Under no circumstance will InDefence accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.

* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara.  These countries orders will be sent by airmail.  No tracking service is available to these destinations.  Please allow up to 30 days for delivery of your order, InDefence does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.

InDefence will endeavour to search in store for styles if they are not available in the online store warehouse.

If any items cannot be fulfilled from your order we will contact you via email.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage.

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify InDefence Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.