TRAINING, PACKAGES AND PAYMENTS
In order to partake in any training given by InDefence, you must complete the waiver contained in class or on the Indefence Website.
You must be in good physical condition and not be aware of any medical or other reason as to why you cannot or should not take part in the training given by InDefence.
Our Instructors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, InDefence strongly urge you to seek expert advice before starting an exercise program.
If you believe any club activities might risk your health, you must inform us of this in writing with full details. You must also tell us if your medical condition changes after you join.
Training can involve physical contact with other people which, although rare, carries a risk of injury. If you are injured during class you must tell an instructor so first aid can be administered. It is your responsibility to seek advice or treatment from a doctor or other health professional if you require it.
InDefence reserves the right to refuse your membership agreement until:
– your doctor agrees in writing that you are fit to exercise
– you show us proof that you have received medical advice on an appropriate exercise program.
COOLING OFF PERIOD
When a client purchases a Training Package there is a 48 hour cooling off period, whereby the client can terminate the agreement in writing. Please note that in accordance with the Code of Practice InDefence may charge a fee for any service supplied to the client before the agreement was terminated. After 48 hours the agreement stands.
CANCELLATION – WORKSHOP OR COURSE
Please note that cancellation made within 48 hours of the Course Start Date will result in forfeiture of the full amount.
InDefence does not conduct classes on Public Holidays. No refunds of prepaid training fees will be given for classes not held due to them not being conducted on a public holiday.
Transfers are for members who still have time remaining on a Training Package and do not wish to continue their membership. Memberships can be transferred to another person who is willing to take over all aspects of the membership. This includes seeing out the remainder of the minimum term of the Training Package. It is the existing members’ responsibility to arrange another person to take over the membership and InDefence will not provide any assistance for this. Transfers incur an administration free of $25 + a $10 administration fee to Ezi Debit to set up a new direct debit agreement.
In the case of a transfer the incoming individual must adhere to all terms and conditions stipulated in the outgoing members contract, which includes but is not limited to Physical condition, public holidays, privacy and payment conditions. InDefence hereby advises that there is no cooling off period applied to transfers.
You agree to pay all Membership Fees and agree to be bound by the direct debit terms and conditions.
Pay in Advance
For a Pay-in-Full Annual Training Package, you must pay for the Package in advance. There is no credit option available.
Direct Debit Payments
For a Direct Debit Package you must make your payments on a fortnightly basis in advance.
You must complete and deliver to InDefence an Ezidebit Direct Debit Request form authorising Ezidebit to debit the Package Fee due for each direct debit period from your Billing Account.
A member will be charged a Dishonour Fee ($10) in the event that a fortnightly direct debit payment is dishonoured by their financial institution.
Additional fees (being bank charges or administrative charges incurred by the Payment Provider) will apply for any overdue or late payments.
If there are repeated failures to meet your payment obligations (other than through the fault of InDefence or its Payment Provider), without prejudicing InDefence’s rights to recover any overdue payments, your membership may be suspended or terminated by Written Notice to you.
InDefence may change its Payment Provider. In such circumstances, you must complete and deliver to InDefence a Payment Agreement authorising InDefence’s new Payment Provider to debit the Package Fees due for each direct debit period from your Billing Account.
InDefence reserves the right, at any time, to change the Membership or Package Fees charged to members. InDefence agrees to use reasonable endeavours to provide you with Written Notice of the changes. The changes will take effect thirty (30) days after the Written Notice has deemed to be been received by you. We deem receipt to have occurred three (3) business days after the Written Notice was sent. At the end of the thirty (30) day period, you authorise InDefence and/or the Payment Provider to debit the new amount to your account.
All personal training sessions must be booked and paid for in advance. If you wish to cancel your training session, a minimum of 48 hours is required. Cancellation after this time will result in forfeit of the full amount.
TRAINING/PACKAGE FEES/MINIMUM TERMS
|Introductory Offer||3 classes||
|Membership||One off cost||
1 year – includes: x2 t-shirts- no membership fee
$50 towards gradings
|$1066 per yr/$7.80 per lesson||N/A|
|Gold Membership||12 mth direct debit||$120 per mth/$13.75 per lesson||$108 per mth||9 months|
|Silver Membership||6 months up front||$730 per half yr||$657 per half year|
|Bronze Membership||6 month direct debit||$130 per mth||$117 per month||4 months|
|Concession Card||10 pass card – expires after 3 months||
|Casual Rate||Up front payment||
|Youth Classes||Ages 10-14||$12 per lesson/paid per school term||N/A||N/A|
|Kids Classes||Ages 6-9 years||$12 per lesson/paid per school term||N/A||N/A|
The minimum term is the amount of time that the client has agreed to commit to paying the agreed normal weekly or fortnightly rate for. If a member suspends their membership or their regular payments are missed then the minimum term will not be considered complete, until the total cost of the membership during the minimum term has been paid. The remaining balance on the account can be requested at any time.
DIRECT DEBIT PAYMENTS
Your account will be debited from your nominated account as set out on the Ezidebit Direct Debit form. If you use a credit card (including VISA debit facilities), we will add a 50 cent surcharge to your fortnightly debit.
You must make sure:
– your account can accept direct debits (your financial institution can confirm this)
– there is enough money in your account on the payment day and the next 5 days
– you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit
– you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.
Please tell us and your financial institution if you want to change or stop your direct debits. If you do not fully pay your fees on the due date, we will suspend your club access until your payments are up to date and you have given us your account details. We will also charge you a late payment fee of $10 for a failed payment. This will be debited from your account, and you authorise us to do this.
It is important to ensure that all payments are kept up to date. Any failed payments will incur a $10.00 penalty fee. Please be aware that your debit dates can be arranged for your convenience.
CHANGE OF DETAILS
You must provide InDefence with any changes to your details, which are relevant to your membership in writing as soon as possible after the change has occurred.
Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended does not exceed 6 weeks per year. In order to suspend payments please notify us in writing a minimum of 10 days before you wish to start the suspension. Any time spent on suspension will be added onto the minimum term of the training option so that the sum of the instalments payment shall still be payable regardless of any suspension.
NB – If notice of cancellation is given while the account is on suspension then the direct debit amount will return to the normal direct debit amount during the 30 day cancellation notice period.
All direct debit membership packages require 30 days written notice to cancel. The account must have completed its minimum term and/or the total minimum cost of membership must be paid by the end of this 30 day notice period.
When we receive notice of cancellation, we will respond in writing or email confirming the last direct debit date. Customers should not consider their account closed until they have received written confirmation of the cancellation from either InDefence or Ezidebit. During the 30 day notice period, fees will continue to be deducted at the full membership rate, regardless of whether the account is suspended or on limited access. Any overdue fees also have to be settled before the account is considered cancelled.
TERMINATION OF MEMBERSHIP
By the member
You may terminate your membership at any time on the following basis:
- If your request for termination is for reason of permanent sickness or physical incapacity and this prevents you from using the Club:
- your request must be accompanied by a medical certificate evidencing such permanent sickness or physical incapacity; and
- there will be a refund of any unused Membership Fees.
- In the event of death, your estate must provide written evidence in the form of a death certificate and all unused Membership Fees will be refunded.
- Relocation to another City/State.
- A request for termination of your membership must be made in writing to InDefence
If your request for termination is for reasons other than permanent sickness or physical incapacity:
In relation to Direct Debit Memberships:
- you may terminate your membership at any time;
- you must provide 30 days Written Notice of termination;
In relation to Pay-in-Full Annual Members:
- you may not terminate the membership during the prepaid period (or get a refund), unless you suffer from a permanent sickness or physical incapacity as described above; and
- if you do not renew your Pay-in-Full Annual membership by the renewal date, your membership will automatically expire.
InDefence may restrict your membership at any time on the following basis:
- concern for the health and/or safety of the member; or
- non-compliance, improper or harmful conduct engaged in by the member.
InDefence may terminate your membership at any time on the following basis:
- you fail to make any payments of your Membership Fees;
- any fortnightly payments of fees are late;
- InDefence reasonably suspects that you are engaging in illegal activity in the Club;
- you fail to follow any of the Policies or Club Rules, or violate any part of this Agreement; or
- your conduct is improper or harmful to the best interest of InDefence members.
In the event that InDefence terminates your membership termination will be effective on the date that InDefence sends Written Notice. You are liable for all financial obligations until that date. If you are a Pay-in-Full Annual member, InDefence will not refund any unused portion of your fees.
Upon termination of your membership by InDefence, you will cease to have access to the Club, and InDefence has the discretion to deny you access to any InDefence branded Club.
Any money owing to InDefence when your membership ends, remains immediately due and payable and InDefence will deduct the amount outstanding from any refund which you may be eligible. If there is not enough money to cover the amount owing to InDefence, you must pay the balance of the amount owing.
All fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are in your minimum term.
Your agreement is subject to Australian law and is governed by the state laws where your home club is located. Under the Competition and Consumer Act 2010, we guarantee that our recreational services are:
– provided with due care and skill
– fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve
– supplied within a reasonable time.
However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you sign the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.