Please see below Policies in relation to:
  • Privacy
  • Terms of Use – Website
  • Training, Packages and Payments
  • Code of Conduct
  • Blood Spills
  • Shipping Rates
  • Returns Policy

PRIVACY POLICY

Our commitment to your privacy:
InDefence Personal Safety Specialists ACN 603857290 recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information We are particularly sensitive to privacy issues on the Internet.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act.  In general terms, it is any information that can be used to personally identify you.  This may include your name, address, telephone number, email address and profession or occupation.  If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?
In general, you can browse our website and other InDefence digital properties without telling us who you are or revealing any personal information about yourself.  However, there are a few places where we give you an opportunity to provide us with your personal information, such as completing an online survey and the members only section.  In other instances we may be required to collect your personal information, such as when you purchase a product from us using a credit card.
The types of personal information we collect from you may include the following:
your name;
contact details such as your mailing or street address, email address and telephone number;
age or birth date;
medical information that you provide to us;
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries; and
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise.

We may also collect some information that is not personal information because it does not identify you or anyone else.  For example, we may collect your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to measure the use of our website and to improve the content of our website. In short we use your IP to gather aggregate demographic information.

How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so.  When collecting personal information from you, we may collect in ways including:
. • through your access and use of our websites;
. • when you complete a waiver form;
. • if you connect with us via a social network;
. • when you set up and maintain a user account;
. • when you complete a customer survey or send us feedback; or
. • during conversations between you and our representatives.
If you choose to share any personal information with us, you will see that the amount and type of personal information we request depend on how you use our website.
Cookies
In some cases we may also collect your personal information through the use of cookies.  When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer.  This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register.  It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services.  We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate.  We use this to research our users’ habits so that we can improve our online products and services.  If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
. • we may not be able to provide the requested products or services to you, either to the same standard or at all;
. • we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
. • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
. • to provide products or services to you and to send communications requested by you;
. • to answer enquiries and provide information or advice about existing and new products or services, as well as to contact you regarding administrative notices;
. • to provide you with access to protected areas of our website;
. • to assess the performance of our website and to improve the operation of our website;
. • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
. • for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of InDefence, its related bodies corporate, contractors or service providers;
. • to provide your updated personal information to our related bodies corporate, contractors or service providers;
. • to update our records and keep your contact details up to date;
. • to process and respond to any complaint made by you; and
. • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:
. • our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
. • your credit card details will be released to the card-issuing bank to confirm payment for products purchased on our website; suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
. • any organisation for any authorised purpose with your express consent.

Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you.  These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).  You consent to us sending you those direct marketing communications by any of those methods.  If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.  In addition, at any time you may opt-out of receiving marketing communications from us by contacting us at [info@kravmaga.org.au] via the contact details below or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.

How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below).  Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).  We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you.  We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.  We will consider if the information requires amendment.  If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.
We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome.  We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint.  If we receive a response from you, we will assess it and advise if we have changed our view.
Our commitment to security of your personal information
We want you to have continuing trust in InDefence and in our products and services and so we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
We may hold your personal information in either electronic or hard copy form.  Personal information is destroyed or de-identified when no longer needed.
In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

Links
Our website may contain links to other websites operated by third parties.  We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.  Third party websites are responsible for informing you about their own privacy practices.

Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website
Via post:
InDefence Personal Safety Specialists
PO Box 4681, Robina Town Centre QLD 4226
Via telephone: 0400 333 363 
Via email:info@indefence.com.au

Please include your name, address and email address when you contact us.

Changes to our privacy policy
We may change this privacy policy from time to time.  Any updated versions of this privacy policy will be posted on our website.  Please review it regularly.
This privacy policy was last updated in January 2015.

TERMS OF USE – WEBSITE

Your use of this web site is governed by these terms and conditions and any additional terms and conditions posted on the web site from time to time. By participating and continuing to use this web site you indicate your consent and agreement to these terms of use.

All content on this website (unless specifically noted otherwise), is the property of InDefence and protected under copyright laws. You may view, copy, print, download, and use content from our website solely for your personal, noncommercial use and provided that you keep intact all copyright and other proprietary notices. You may not use, modify, transmit, republish, upload, or distribute in any way the content of our website for public or commercial purposes, including the text, images, and graphics, without the written permission of InDefence.

The information contained in this website is for general information purposes only. The information is provided by InDefence and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

InDefence consider that it is the responsibility of parents to monitor their children’s use of our Website.

In no event will InDefence be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website and it’s forums.

Through this website and forums you are able to link to other websites which are not under the control of InDefence. InDefence have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

COPYRIGHT
Unless otherwise indicated, copyright in the content of this website is the property of InDefence under Australian copyright law. The site may also include content whose copyright belongs to third parties and which has been lawfully included in this site by agreement or specific licence.
For personal, non-commercial purposes, you may view or make copies of the material contained on the site. Content may not be systematically downloaded, retrieved or stored. Content may not be reproduced or transmitted without the prior written permission of InDefence.

SECURITY OF INFORMATION
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst InDefence strive to protect such information, InDefence does not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that is transmitted to InDefence is transmitted at the risk of the sender. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Please also see our Privacy Policy.

TRAINING, PACKAGES AND PAYMENTS

HEALTH

In order to partake in any training given by InDefence, you must complete the waiver contained in class or on the Indefence Website.

You must be in good physical condition and not be aware of any medical or other reason as to why you cannot or should not take part in the training given by InDefence.

Our Instructors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, InDefence strongly urge you to seek expert advice before starting an exercise program.

If you believe any club activities might risk your health, you must inform us of this in writing with full details. You must also tell us if your medical condition changes after you join.

Training can involve physical contact with other people which, although rare, carries a risk of injury.  If you are injured during class you must tell an instructor so first aid can be administered.  It is your responsibility to seek advice or treatment from a doctor or other health professional if you require it.
InDefence reserves the right to refuse your membership agreement until:
– your doctor agrees in writing that you are fit to exercise
– you show us proof that you have received medical advice on an appropriate exercise program.

COOLING OFF PERIOD

When a client purchases a Training Package there is a 48 hour cooling off period, whereby the client can terminate the agreement in writing.  Please note that in accordance with the Code of Practice InDefence may charge a fee for any service supplied to the client before the agreement was terminated.  After 48 hours the agreement stands.

CANCELLATION – WORKSHOP OR COURSE
Please note that cancellation made within 48 hours of the Course Start Date will result in forfeiture of the full amount.

Cancellation made within 5 days of the start date will result in a refund of 50% of the course fees.
Cancellation made outside of the 5 days will result in a  full refund.

PUBLIC HOLIDAYS

InDefence does not conduct classes on Public Holidays.  No refunds of prepaid training fees will be given for classes not held due to them not being conducted on a public holiday.

TRANSFER

Transfers are for members who still have time remaining on a Training Package and do not wish to continue their membership.  Memberships can be transferred to another person who is willing to take over all aspects of the membership.  This includes seeing out the remainder of the minimum term of the Training Package.  It is the existing members’ responsibility to arrange another person to take over the membership and InDefence will not provide any assistance for this.  Transfers incur an administration free of $25 + a $10 administration fee to Ezi Debit to set up a new direct debit agreement.

In the case of a transfer the incoming individual must adhere to all terms and conditions stipulated in the outgoing members contract, which includes but is not limited to Physical condition, public holidays, privacy and payment conditions.  InDefence hereby advises that there is no cooling off period applied to transfers.

TRAINING FEES

You agree to pay all Membership Fees and agree to be bound by the direct debit terms and conditions.

Pay in Advance

For a Pay-in-Full Annual Training Package, you must pay for the Package in advance.  There is no credit option available.

Direct Debit Payments

For a Direct Debit Package you must make your payments on a fortnightly basis in advance.

You must complete and deliver to InDefence an Ezidebit  Direct Debit Request form authorising Ezidebit to debit the Package Fee due for each direct debit period from your Billing Account.

A member will be charged a Dishonour Fee ($10) in the event that a fortnightly direct debit payment is dishonoured by their financial institution.

Additional fees (being bank charges or administrative charges incurred by the Payment Provider) will apply for any overdue or late payments.

If there are repeated failures to meet your payment obligations (other than through the fault of InDefence or its Payment Provider), without prejudicing InDefence’s rights to recover any overdue payments, your membership may be suspended or terminated by Written Notice to you.

InDefence may change its Payment Provider. In such circumstances, you must complete and deliver to InDefence a Payment Agreement authorising InDefence’s new Payment Provider to debit the Package Fees due for each direct debit period from your Billing Account.

InDefence reserves the right, at any time, to change the Membership or Package Fees charged to members. InDefence agrees to use reasonable endeavours to provide you with Written Notice of the changes. The changes will take effect thirty (30) days after the Written Notice has deemed to be been received by you. We deem receipt to have occurred three (3) business days after the Written Notice was sent. At the end of the thirty (30) day period, you authorise InDefence and/or the Payment Provider to debit the new amount to your account.

PERSONAL TRAINING

All personal training sessions must be booked and paid for in advance.  If you wish to cancel your training session, a minimum of 48 hours is required.  Cancellation after this time will result in forfeit of the full amount.

DIRECT DEBIT PAYMENTS

Your account will be debited from your nominated account as set out on the Ezidebit Direct Debit form. If you use a credit card (including VISA debit facilities), we will add a 50 cent surcharge to your fortnightly debit.

You must make sure:
– your account can accept direct debits (your financial institution can confirm this)
– there is enough money in your account on the payment day and the next 5 days
– you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit
– you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.
Please tell us and your financial institution if you want to change or stop your direct debits. If you do not fully pay your fees on the due date, we will suspend your club access until your payments are up to date and you have given us your account details. We will also charge you a late payment fee of $10 for a failed payment. This will be debited from your account, and you authorise us to do this.

It is important to ensure that all payments are kept up to date. Any failed payments will incur a $10.00 penalty fee. Please be aware that your debit dates can be arranged for your convenience.

CHANGE OF DETAILS

You must provide InDefence with any changes to your details, which are relevant to your membership in writing as soon as possible after the change has occurred.

SUSPENSION

Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended does not exceed 6 weeks per year.  In order to suspend payments please notify us in writing a minimum of 10 days before you wish to start the suspension.  Any time spent on suspension will be added onto the minimum term of the training option so that the sum of the instalments payment shall still be payable regardless of any suspension.

NB – If notice of cancellation is given while the account is on suspension then the direct debit amount will return to the normal direct debit amount during the 30 day cancellation notice period.

CANCELLATION

All direct debit membership packages require 30 days written notice to cancel.  The account must have completed its minimum term and/or the total minimum cost of membership must be paid by the end of this 30 day notice period.

When we receive notice of cancellation, we will respond in writing or email confirming the last direct debit date. Customers should not consider their account closed until they have received written confirmation of the cancellation from either InDefence or Ezidebit. During the 30 day notice period, fees will continue to be deducted at the full membership rate, regardless of whether the account is suspended or on limited access. Any overdue fees also have to be settled before the account is considered cancelled.

TERMINATION OF MEMBERSHIP

By the member

You may terminate your membership at any time on the following basis:

  • If your request for termination is for reason of permanent sickness or physical incapacity and this prevents you from using the Club:
    • your request must be accompanied by a medical certificate evidencing such permanent sickness or physical incapacity; and
    • there will be a refund of any unused Membership Fees.
  • In the event of death, your estate must provide written evidence in the form of a death certificate and all unused Membership Fees will be refunded.
  • Relocation to another City/State.
  • A request for termination of your membership must be made in writing to InDefence

If your request for termination is for reasons other than permanent sickness or physical incapacity:

In relation to Direct Debit Memberships:

  • you may terminate your membership at any time;
  • you must provide 30 days Written Notice of termination;

In relation to Pay-in-Full Annual Members:

  • you may not terminate the membership during the prepaid period (or get a refund), unless you suffer from a permanent sickness or physical incapacity as described above; and
  • if you do not renew your Pay-in-Full Annual membership by the renewal date, your membership will automatically expire.

By InDefence

InDefence may restrict your membership at any time on the following basis:

  • concern for the health and/or safety of the member; or
  • non-compliance, improper or harmful conduct engaged in by the member.

InDefence may terminate your membership at any time on the following basis:

  • you fail to make any payments of your Membership Fees;
  • any fortnightly payments of fees are late;
  • InDefence reasonably suspects that you are engaging in illegal activity in the Club;
  • you fail to follow any of the Policies or Club Rules, or violate any part of this Agreement; or
  • your conduct is improper or harmful to the best interest of InDefence members.

In the event that InDefence terminates your membership termination will be effective on the date that InDefence sends Written Notice. You are liable for all financial obligations until that date. If you are a Pay-in-Full Annual member, InDefence will not refund any unused portion of your fees.

Upon termination of your membership by InDefence, you will cease to have access to the Club, and InDefence has the discretion to deny you access to any InDefence branded Club.

Any money owing to InDefence when your membership ends, remains immediately due and payable and InDefence will deduct the amount outstanding from any refund which you may be eligible. If there is not enough money to cover the amount owing to InDefence, you must pay the balance of the amount owing.

LEGISLATION

All fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are in your minimum term.

Your agreement is subject to Australian law and is governed by the state laws where your home club is located. Under the Competition and Consumer Act 2010, we guarantee that our recreational services are:
– provided with due care and skill
– fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve
– supplied within a reasonable time.
However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you sign the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.

CODE OF CONDUCT

1. At all times persons participating in training (‘students’) must conduct themselves in a respectful manner and show respect to the instructor and other students.

2. Language is to be kept civil. No crude or demeaning language will be tolerated.

3. All students agree to maintain self-control at all times and maintain all care in the application of any technique. At no time is a student to engage in unnecessary roughness or behaviour that may deliberately injure another student.

4. Any student who in training, exhibits behaviour that, in the judgement of the Instructor, is a danger to other participants, shall not be allowed to continue training until the Instructor determines the danger is no longer present.

5. Sexual harassment, defined as being where a person is subjected to unwanted or uninvited sexual behaviour, will not be tolerated.

6. Any form of discrimination based on sex, ethnic origin, language, colour, or other form of differentiation will not be tolerated.

7. All students must wear suitable clothing. We do not allow clothing with offensive images or inappropriate advertising.

8. Persons must not wear jewellery or watches during training. InDefence takes no responsibility for damage to personal property worn by students during training.

9. Personal belongings are the responsibility of the student. InDefence takes no responsibility for theft or loss of a students personal belongings.

10. All students must wear appropriate personal protective equipment (PPE) for the activity being undertaken such as groin guard, mouthguard and where appropriate, shin guard, arm guards and headgear.

This includes (but is not limited to) environmental PPE such as sun cream and hat.  If in any doubt, ask the Instructor what should be worn.

11. No one under the influence of alcohol or a prohibited substance may train.

12. Smoking is prohibited in the training place.

13. Photographs, images or video footage must not be taken of students or instructors without the prior written approval of InDefence.

13. Students must not train if they are suffering from Influenza or any other viral infection that may be passed on to other persons.

14. Students must advise the Instructor if suffering from any injury or medical condition, either permanent or temporary, which may be adversely affected by certain types of training. Some examples of this may include blood pressure problems and cardiac disorders, neck and back injuries, diabetes and asthma.

15. All students must maintain a high level of personal hygiene whilst training. Students may be asked to leave the training session where there is a lack of personal hygiene.

16. Students with a cut or blood related injury must cease training immediately and receive appropriate first aid. Rejoining the training session will not be allowed until the instructor has deemed that is safe to do so.

17. Outside of training – please refrain from making critical comments about other styles, students or instructors.

InDefence reserves the right to refuse, without provision of reason, entry to anyone, including members, if they act unreasonably or break the code. We may also warn you that you risk having your membership cancelled. If you continue to behave in the same way, we may cancel your membership immediately, without refund.

We can cancel your membership without warning if you behave in a way that is risky or seriously inappropriate, such as:

– threatening or harassing others;

– damaging equipment;

– using illegal or performance-enhancing drugs;

– instructing other members when we have not authorised you to do so; and

– fail to follow the directions of the instructor for the provision of safe and effective training

BLOOD SPILL POLICY

The aim of this policy is to decrease the exposure risk to blood-borne and body fluid whilst at training/competing/grading at events organised by InDefence.
Instructors and students associated with InDefence are responsible for understanding and implementing and following this policy.
The following guidelines must be implemented at the training location:

In the event of a blood spill we use the following procedure:

• stop the blood
• dress the wound
• clean up the blood

• A student who is bleeding or has blood on their clothing must immediately leave the training area and seek medical attention.
• The bleeding must be stopped, the wound dressed and blood on the students’ body
or clothing cleaned off before they return to training.
Training must cease until all blood on the ground or equipment is cleaned up.
Gloves must be used when handling blood or anything with blood on it. All blood and body fluids should be treated as though they are potentially infectious.
When spills of blood or other body fluids happen, as far as is possible:
• avoid direct contact with blood or body fluids;
cover any cuts on your hands/body with an appropriate dressing; and wear latex gloves.
For more information on Blood Spills please refer to the following : http://www.avf.org.au/images/about-us/policies/SMA_Blood_Policy_Pamphlet.pdf

Tips:
Keep clean, use your own stuff
Don’t share clothing, razors, towels, face washers, nail clippers, drink bottles,
mouth guards, medication inhalers or any other personal equipment which may
have blood, saliva or other body fluids present. These fluids can be present in very
minute quantities and not visible to the human eye, but still harbour enough germs
to spread infection from one person to another.

Get immunised against Hepatitis A & B
Immunisation is an effective and inexpensive means of significantly reducing your risk of
influenza, hepatitis A and hepatitis B (strongly recommended for contact sports).

SHIPPING RATES 

InDefence will publish or display the current shipping rates on the websites as applicable.

Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of InDefence.

InDefence reserves the right to change any or all of the following, at any time:

-Shipping rates charged to any destination;

-Delivery method;

-Carrier or shipping provider.

SHIPPING WITHIN AUSTRALIA

Online orders for delivery within Australia are normally dispatched via  Australia Post E-Parcel Express and usually arrive within 1- 3 business days from dispatch.

Standard Shipping rates for deliveries within Australia are:

A flat Shipping Rate of AUD$15 applies to all Australian deliveries of purchased goods of AUD$150 and under.

Standard Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within Australia.

Gift Cards are financial instruments, which are provided as a free service.  Therefore InDefence does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.

SHIPPING WITHIN NEW ZEALAND

Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Standard Shipping rates for delivery with New Zealand are:

A flat Shipping Rate of AUD$15 applies to all New Zealand deliveries AUD$150 of purchased goods and under.

Shipping is free for orders over AUD$150 in purchased goods when delivered to addresses within New Zealand.

Gift Cards are financial instruments, which are provided as a free service.  Therefore InDefence does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping to New Zealand.

InDefence does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into New Zealand. InDefence wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government.

InDefence does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order. Under no circumstance will InDefence accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.

INTERNATIONAL SHIPPING

InDefence ships to most* destinations around the world via DHL and should usually arrive within 3-5 business days from dispatch.  DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Orders should normally arrive within 7-10 business days from dispatch.

InDefence does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.

The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order.  Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  You will be importing goods into your destination country. InDefence wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.

InDefence does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of order.  Under no circumstance will InDefence accept any orders back due to rejection of customs charges.  Orders cannot be returned to sender.

* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara.  These countries orders will be sent by airmail.  No tracking service is available to these destinations.  Please allow up to 30 days for delivery of your order, InDefence does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The Standard Shipping Rate to all international destinations is a flat rate of AUD$20 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.

DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.

InDefence will endeavour to search in store for styles if they are not available in the online store warehouse.

If any items cannot be fulfilled from your order we will contact you via email.

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage.

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify InDefence Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.

RETURNS POLICY

InDefence strives to ensure you are satisfied. We want you to enjoy your InDefence purchase. If something isn’t quite right, let us know.

RETURNS FOR TRAINING EQUIPMENT/CLOTHING

If you have an item that is damaged, faulty or defective in some way, please follow the steps below to ensure that we can resolve the issue swiftly.

  • Please complete the InDefence Exchange and Returns Form
  • Ensure that you provide proof of purchase
  • You are responsible for the return of the product which includes organising and paying for freight.  All returns are at the discretion of InDefence – please do not send products without approval first.

Once the form is complete, please email it to info@indefence.com.au along with any other information that you feel would help to process your claim quicker.

Upon receiving your claim someone from InDefence will contact you within 7 days to resolve the issue.  If the product is deemed faulty, we will choose to rectify, repair, replace or refund at our discretion and at not time will we refund the freight for any item that is being returned after use.

CHANGE OF MIND

If you decide that you no longer want/need a purchased product you have 14 days from the date of purchase to return it.  We will not refund or exchange a product if it is:

  • not in its original packaging and/or suitable for resale
  • clearance products (unless faulty, wrongly described or not of merchandisable quality).
  • books or DVDs

REFUNDS

Refunds will only be done using the original method of payment and may take up to 14 working days from the date we receive the unwanted item.  Our refunds are handled in accordance with the Australian Consumer Protection legislation.  We do not refund any items for change of mind without a proof of purchase and a restocking fee of up to $50 may incur (depending on the complexity of the return).

Refunds are offered on full price items from orders within 14 days of payment, given the tax invoice can be produced, original tags are attached and items are in unworn condition.

PLEASE NOTE:

InDefence reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by an InDefence Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued.

a) InDefence will not be held responsible if there is a delay in delivery.

b) Customers will be responsible for the return shipping and handling charge.

c) You need to send the original or a copy of the receipt with your order.

d) In the event that your product is lost in transit, InDefence will not be held liable and therefore recommends that you send all returns via Registered Post.

e) We ask that you allow 7 business days from the day you return your package for your account to be credited.